Terms of Service

SCPL Cloud Terms of Service and Acceptable Use Policy. Version 2026-11-07, last updated 7 November 2026.

What changed on 7 November 2026: we added the terms of our free trial (section 7, Free trial): 14 days on the Starter plan, one per customer, no card, and what happens to it if you don’t keep it. Nothing else changed. The previous version (2026-11-05) and the one before it (2026-11-04) stay available for your records.

These Terms govern your use of SCPL Cloud, operated by SCPL Africa, headquartered in Awka, Anambra State, Nigeria (“SCPL”, “we”, “us”). By creating an account, placing an order or using any of the Services, you agree to them. If you do not agree, do not use the Services. If you accept for a company or other organisation, you confirm that you are authorised to bind it, and “you” means that organisation.

1. The agreement

These Terms, together with the order details and prices shown when you buy, our Help pages describing how the Services work, and any other policy we link here, form the whole agreement between you and SCPL about the Services. If they conflict, these Terms apply. You must be at least 18 and able to enter a binding contract.

2. Definitions

• Services: SCPL Cloud, its website, and everything you buy or use through it, including Systems, virtual data centres (VDCs), storage, networking, IP addresses, ready-made software and support.
• System: a computer that SCPL runs for you in its cloud (what the technology industry calls a server, virtual server or virtual machine), together with its disks and other storage attached to it, the restore points (snapshots) and backups we keep for it, and the operating system, ready-made software and SCPL Software we install on it. A System may be bought on its own, come with ready-made software, or be part of a Virtual Data Centre. Where these Terms, an order, an invoice or any of our other documents say “server”, they mean a System, unless they plainly refer to our own platform or to a third party’s equipment. We write “System” with a capital S when we mean this defined term; other uses of the word “system” keep their ordinary meaning.
• Customer Content: all software, data, files, configurations and other material that you or your users put on or process with the Services.
• Workload: any application, website, system or process you run on the Services.
• Billing Period: the period you paid for on an order (for example, 1, 3, 6 or 12 months).
• Account Holder: the person or business whose SCPL Cloud account it is, and in whose name its services are ordered and billed. If you open an account for a business, the business is the Account Holder and you confirm you have authority to bind it.
• Team Member: a person the Account Holder (or a Team Member allowed to) invites to work in the account. A Team Member uses their own SCPL Cloud sign-in.
• Role: the set of things a Team Member may see and do in the account. Built-in roles are Owner, Admin, Billing, Technical and Viewer; the Account Holder can make others. A Role can be limited to some Systems and to a period of time.

3. Your account

• Give accurate, complete details and keep them up to date.
• You are responsible for everything done through your account, your Systems and your credentials, by you or by your Team Members, whether or not you authorised the particular act (see section 23).
• Keep your password, SSH keys, System passwords and API tokens secret. We give you each System’s login key once and then delete our copy; if you lose it, we may not be able to recover it.
• Tell us straight away if you suspect unauthorised use of your account.

4. The Services

• SCPL Cloud runs on cloud infrastructure operated for us by our cloud infrastructure provider, in Tier III data centres:
  • Nigeria: two Tier III data centres in Lagos, our point of presence in Nigeria (shown as “Nigeria 1” and “Nigeria 2” when ordering);
  • Kenya: a Tier III data centre in Nairobi, our point of presence in Kenya (shown as “Kenya”).
  Your services run, and your Customer Content is stored, in the location you choose when ordering. A data centre’s Tier III design describes its facilities (power, cooling and maintainability); it is not a promise of availability for your services, which is covered by section 12.
• Ready-made software is installed from its publishers’ standard releases with a default configuration. After delivery, configuring, updating, patching, licensing and running it are your responsibility.
• You get administrator (root) access to your Systems. You may change anything on them, and you are responsible for the result.
• We may change, improve or withdraw features, products, images, sizes or locations. If we withdraw something you are using, we will give reasonable notice where we can.
• Advice, guides or examples we give, including answers from Ade, our AI support agent in the live chat, are for information only and may be wrong. You decide whether and how to act on them; only a reply from our staff on a support ticket speaks for SCPL.

5. Your responsibilities

You are solely responsible for:

• choosing products, sizes, locations and configurations suitable for your Workloads, and confirming they meet your needs before relying on them;
• your Customer Content and Workloads, including their legality, accuracy, quality, and any rights or licences they need;
• securing your Systems and applications: updates and patches, firewall rules, passwords, keys, access control and monitoring;
• backing up your Customer Content and testing that you can restore it;
• designing for resilience (for example, more than one System or location) if your Workloads must stay available;
• complying with all laws that apply to you, including data protection, consumer, tax, export and sector rules;
• your own customers and users, and any service you provide to them using the Services;
• any software licences needed for software you install or run, including software we install for you where its licence requires it.

6. Acceptable use

You must not use the Services, or let anyone else use them, to:

• break any law or regulation, or infringe anyone’s rights, including intellectual property and privacy rights;
• store or share child sexual abuse material, content promoting terrorism or violence, or other unlawful content;
• send spam or unsolicited bulk messages, or run open mail relays or open proxies;
• carry out phishing, fraud, scams, impersonation, or distribute malware;
• attack, scan, probe or break into any system or network without its owner’s written permission, including denial-of-service attacks;
• mine cryptocurrency, or run workloads that place excessive or abusive load on shared infrastructure;
• interfere with, disrupt, or try to get around the security, billing, monitoring or limits of the Services or other customers;
• resell or provide the Services to others in a way that breaks these Terms (you remain responsible for anyone you provide them to);
• copy, reverse-engineer, decompile, extract, resell or publish SCPL Software (see below), or use it to build a competing service;
• take deposits from the public, lend to the public or run savings schemes without the licence or registration the law requires.

SCPL Software. “SCPL Software” means the set-up scripts, agents (small programs that report on a System), configurations and add-ons that SCPL writes and installs on your Systems (for example the SCPL agent, the SCPL Firewall and Private access scripts, and SCPL’s Odoo add-ons such as Farm, Property, Listings, School, Salon, Stays, Dispatch, Members and Cooperative ledger). It is SCPL’s property and is licensed to you, not sold. You may use it for your own business while you use the Services and, for SCPL’s Odoo add-ons, afterwards too with the data you take with you; you may not copy it for others, resell it, publish it or use it to build a competing service. Open-source software we install (such as Odoo Community, WordPress or OpenEMR) stays under its own licence, and nothing here limits your rights under those licences.

We may investigate suspected breaches and cooperate with law enforcement. We may remove content, block traffic, or suspend Services without notice to stop a breach or protect the Services, other customers, or third parties.

7. Prices, payment and billing

• Prices are in Nigerian Naira and shown before you pay. Value Added Tax (VAT) is added at the current rate. Internet access, public IP addresses and other charges are listed separately before checkout.
• Services are paid in advance for the Billing Period you choose. Nothing is set up until payment is confirmed.
• Before we take payment we check that the cloud can set up what you ordered. If it cannot, you are not charged.
• Your paid period starts when the service is delivered and set up, not when you pay.
• Services are not renewed automatically unless we tell you otherwise. When a Billing Period ends and is not renewed, the service may be stopped and, after a grace period, deleted with its data.
• We may change prices at any time. Changes apply to new orders, upgrades and renewals, not to periods you have already paid for.
• Payments are handled by our payment partner. We do not see or store your full card details.
• Account credit has no cash value, cannot be withdrawn or transferred, and is used automatically towards your next orders.
• Replacing a System with a new one is a paid service, because our provider bills each new System in advance. The price is shown before you pay.

Free trial

• We may offer a free trial of the Starter plan of some Services for 14 days from when you start it. It is one per customer: one account, business or person. We may refuse or end a trial we believe is being used to get around this, or that breaks these Terms.
• No card or payment is needed to start a trial, and nothing is charged during or after it unless you choose to pay to keep the Service.
• If you pay to keep it, the paid Billing Period starts when the trial ends (or when you pay, if the trial has already ended), and the Service carries on with its records.
• If you do not keep it, the Service is paused when the trial ends and, 7 days later, deleted with its data, which cannot then be recovered. We email you before the trial ends and when it is paused. Export anything you want to keep before then.
• A trial is otherwise under these Terms like any Service, including acceptable use, but it has no service level commitment (section 12) and no account credit or compensation applies to it.

8. No refunds; free re-setup

• All payments are final and non-refundable, including for unused time, early cancellation, deletion of a service, or suspension for breach of these Terms, except where the law requires otherwise.
• If a service you paid for is not set up successfully, our only obligation, and your only remedy, is to set up the same service again at no charge until it is delivered. The free re-setup is used up once that service has been delivered successfully.
• A service counts as delivered once our records show its setup completed (see section 9). Problems caused afterwards by changes you or your users make, or by your Customer Content, are not a failed delivery. You can reset the software on most Systems yourself, as described on the Help page.
• As a goodwill gesture we may, at our sole discretion, add free time or account credit (for example, after an outage). Doing so once does not oblige us to do so again.

9. Delivery, monitoring and records

• Each System includes a small SCPL agent that reports whether setup completed and, about every five minutes, whether the System is up, how busy and how full it is (percentages only), which of its background services have failed, and sign-ins (time, user name and source address only). It does not read your files, databases or what you type.
• We keep a history of each service: when it was ordered, paid, set up, delivered, signed in to, changed, reset or deleted, and by whom. These records, together with our provider’s records, are conclusive evidence of delivery and of what happened to a service, unless you show clear evidence that they are wrong.
• Removing or disabling the agent is allowed, but it stops monitoring and the software reset, and we may then be unable to confirm the state of your System.
• We may restart, stop or move a System within the location you chose where needed to keep the Services working or secure.

10. Your data, backups and privacy

Our Data Processing Terms apply to personal data on your Systems and form part of these Terms. If you keep health records or members’ financial records (for example with Clinic and Lab Records or the Cooperative and Microfinance Ledger), the Sensitive Data Terms on the same page apply too.

• You own your Customer Content. You give us only the rights needed to host, copy, transmit and process it to provide the Services, comply with law, and enforce these Terms.
• We do not access your Customer Content, except where you ask us to (for example, for support), where it is needed to keep the Services working or secure, or where the law requires it.
• You are the controller of any personal data in your Customer Content and are responsible for having a lawful basis for it, including under the Nigeria Data Protection Act 2023. We act on your instructions as set out in these Terms.
• We process your account details (name, email, orders, payments, service history, support tickets and your chats with Ade) to run your account, bill you, prevent fraud, and meet our legal duties. We share them only with partners who help us provide the Services (such as payment and infrastructure providers) or where the law requires it. Our Privacy Policy explains this in full, including your rights.
• When a service is deleted, moved onto a new System to resize it, replaced or reset, or its Billing Period ends and is not renewed, data on it may be permanently erased and cannot be recovered. We are not responsible for data you did not back up.

11. Security

Security is shared. We take reasonable measures to secure the platform and our own infrastructure: isolated projects per customer, a default firewall on every System, and encrypted storage of passwords and keys we hold. Everything inside your Systems and applications is yours to secure. No system is completely secure, and we do not promise that the Services will be free of vulnerabilities, intrusions or attacks. Tell us promptly about any security problem you find in the Services; do not test them beyond your own resources.

Updates we make available. From time to time we publish updates for software we installed, for example security fixes. We tell you about them on your dashboard and the System’s page, but applying them is your decision and your responsibility: you can apply an update with SCPL, apply it yourself from the steps we give, or not apply it. When you choose to apply an update with SCPL, you confirm that you accept responsibility for that choice and that neither SCPL Africa nor its providers are responsible for any loss or disruption arising from the update, its application or a roll back. We take a backup on the System before applying it and offer a roll back for 14 days, on a best-efforts basis; keep your own backups. A software reset installs the software again with our latest setup for it and erases its data.

12. Availability, service levels and support

This section is our service level agreement (SLA). It sets out the availability we commit to for the Covered Services and the service credits you receive if we fall short. A written service level agreed separately with you, for example in an enterprise contract, replaces it for the services it covers.

• Our commitment. We will use commercially reasonable efforts to keep each Covered Service available for at least 99.95% of each calendar month (its “Monthly Uptime”).
• Covered Services: the computing capacity of each System (the cloud server itself), including its public IP address, and of Systems in a Virtual Data Centre; block storage volumes; object storage; and internet access. Not covered: managed databases, load balancers, global load balancers, site-to-site VPNs, backups, the software installed on a System (including ready-made apps), even though it forms part of the System, DNS, the SCPL Cloud website and dashboard, and support response times. We still work to keep these running, but no service credits apply to them.
• When a service counts as unavailable: a System, when its cloud server has no external network connectivity; a block storage volume, when it performs no reads or writes while requests are waiting; object storage, when requests to it fail with server errors; internet access, when it carries no traffic. A High Availability product, or anything else you run in two locations, counts as unavailable only for the minutes when it is unavailable in both locations at the same time. We measure availability per minute with our monitoring. Monthly Uptime is 100% minus the percentage of minutes in the month when the Covered Service was unavailable, not counting minutes caused by an exclusion below.
• Service credits. If a Covered Service’s Monthly Uptime falls below 99.95%, you receive a credit of the service’s fee for that month:
  • below 99.95% but at least 99.0%: 10%;
  • below 99.0% but at least 95.0%: 30%;
  • below 95.0%: 100%.
  The fee for a month is the price of that service for the month (for a prepaid Billing Period, its price divided by the number of months), excluding VAT, one-time fees, and the managed service charge of ready-made apps. Credits for a month never exceed that month’s fee for the service.
• How to claim. Open a support ticket titled “SLA credit request” within 30 days after the end of the month concerned, naming the service and the dates and times of the problem. We check your claim against our records and, if it is confirmed, add the credit to your account within one billing cycle. Credits are applied to future charges for your services; they have no cash value and are not refundable, transferable or exchangeable.
• Exclusions. The commitment does not apply to unavailability caused by: maintenance we announced in advance by email or on the website; events beyond our reasonable control (section 18), including failures of national power, internet backbones or submarine cables outside our network; your actions or omissions, or those of anyone using your account, including your software, configuration, firewall rules and operating system; attacks directed at you or your services; suspension or termination under these Terms (section 13), including for non-payment; or services offered free, as a trial or as a preview.
• Only remedy. Service credits under this section are your only remedy for any unavailability, interruption or performance problem with the Services.
• Maintenance. The Services may also be unavailable during planned or emergency maintenance, or because of failures of hardware, software, power or networks. Where practical, we give advance notice of planned maintenance; we carry out emergency maintenance when needed to keep the Services and other customers safe.
• Support. Our support targets for a first reply from our team on a support ticket are: Urgent (a live service is down), within 4 hours at any time; High, within 8 business hours; Normal and Low, within 2 business days. Business hours are 9:00 to 17:00 Lagos time, Monday to Friday, except public holidays in Nigeria. These are targets, not part of the commitment above, and no service credits apply to them. Ade, our AI support agent, answers in the live chat at any time.

13. Suspension and termination

• You can stop using the Services or delete a service at any time. Deletion is permanent and no refund is due.
• We may suspend or terminate any Service or your account, with or without notice, if you breach these Terms, do not pay, use the Services in a way that creates risk or legal exposure for us or others, or if we are required to by law or by our provider.
• We may also stop offering the Services, or a product, for any reason with at least 30 days’ notice. In that case only, we will refund the unused part of any prepaid Billing Period for the affected services.
• After termination, your right to use the Services ends and your Customer Content may be deleted. Sections that by their nature should continue (including the disclaimer and sections 8, 10, 14 to 18, 20 and 23) continue to apply.

14. No warranties

To the fullest extent permitted by law, the Services, software and any support are provided “as is” and “as available”, with all faults. We and our suppliers disclaim all warranties and conditions, express or implied, including merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, accuracy, and that the Services will be uninterrupted, timely, secure, error-free, or free of data loss, except for the service levels and service credits in section 12. Nothing we say outside these Terms creates a warranty.

15. Limitation of liability

1. To the fullest extent permitted by law, neither SCPL Africa nor its directors, officers, employees, partners, agents or suppliers will be liable to you or any third party for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of data, revenue, profit, business, goodwill or anticipated savings, business interruption, or cost of substitute services, arising out of or in connection with the Services or these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if advised of the possibility.
2. Our total liability for all claims arising out of or in connection with the Services or these Terms, in total, is limited to the amount you actually paid us for the specific Service giving rise to the claim during the one (1) month before the event that caused it.
3. Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud, or for death or personal injury caused by negligence.
4. You agree that these limits are reasonable, reflect the prices of the Services, and that we would not provide the Services without them.

16. Indemnity

You will defend, indemnify and hold harmless SCPL Africa, its directors, officers, employees, partners, agents and suppliers from and against all claims, losses, damages, liabilities, penalties, costs and expenses (including reasonable legal fees) arising out of or relating to your Customer Content, your Workloads, your use of the Services, any use of your account, your breach of these Terms or of any law, or any claim by your customers or users.

17. Third-party providers and software

• The Services rely on third parties, including our cloud infrastructure provider and the data centres it uses, payment partner, network carriers and software publishers. We are not responsible for their acts, omissions, outages or terms, and their failures are not our breach.
• Open-source and third-party software on your Systems is provided under its own licence by its publisher, without any warranty from us. You must comply with those licences.
• Links to third-party sites or services are for convenience only; we do not endorse or control them.

18. Events beyond our control

We are not liable for any delay or failure caused by events beyond our reasonable control, including natural disasters, fire, flood, epidemics, war, terrorism, civil unrest, strikes, government action, power or grid failure, fuel shortages, failure of the internet, telecommunications, data centres or our suppliers, cyber-attacks, or changes in law.

19. Changes to these Terms

We may update these Terms from time to time. The version and date at the top of this page show which version is in force. If we make a material change, we will tell you by email or on the website and ask you to accept the new version at your next order. Your continued use of the Services after a change takes effect means you accept it. If you do not agree, stop using the Services.

20. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. Contact us first so we can try to settle any dispute informally. If it is not settled within 30 days, it may be referred only to the courts sitting in Awka, Anambra State, Nigeria, where SCPL Africa has its headquarters, which will have exclusive jurisdiction, and you agree not to bring it in any other court. You must bring any claim within one (1) year after it arises, or it is permanently barred, to the extent the law allows.

21. General

• If any part of these Terms is found unenforceable, the rest continues in force and that part applies to the greatest extent allowed.
• If we do not enforce a right, we have not waived it.
• You may not transfer your rights under these Terms without our written consent. We may transfer ours, for example to a company that takes over our business.
• Nothing in these Terms creates a partnership, agency or employment relationship.
• We may send you notices by email to your account address or by showing them on the website.
• Your acceptance, the version you accepted and the time are recorded with your account and each order.

22. AI support agents, their limits and human approval

We provide support and parts of running the Services with AI agents (software that understands and writes text and can look things up in our own records) working under the supervision of SCPL staff. This section explains who handles what, what our AI agents can and cannot do, and how your information is treated.

• Levels of support.
  • Levels 1 and 2: Ade, our AI support agent in the live chat. He answers questions about the platform, prices and your account; checks the status, setup results and history of your own services; explains what he sees and the next step; and opens and follows support tickets for you.
  • Level 3: specialist support. Problems Ade can’t resolve go, with a summary, to our specialist AI agent working with SCPL engineers, for deeper investigation (for example failed builds or System problems). SCPL management is kept informed of every case passed on.
  • People, at every level. SCPL staff can read any chat or ticket and take over at any time. You can always ask for a person by opening a support ticket.
• What needs a person’s approval. Our AI agents never do the following on their own; a person at SCPL checks and approves it first: refunds and service credits; changes to prices or to what you are billed; suspending, closing or deleting a service, an account or data; making changes on your Systems (except through My CTO, where you approve the exact commands yourself first, as below); and agreeing to contracts or exceptions to these Terms. You may ask for any decision an AI agent was involved in to be reviewed by a person.
• My CTO (our AI technical assistant). When you ask it for a task on one of your Systems, it may run read-only checks there for a limited time, then shows you a plan with the exact commands it would run. It changes nothing unless you approve that plan; it then takes a snapshot of the System and runs only those commands, and its access ends when the task does (or sooner, if you stop it). Read the plan before approving: approving it is your instruction to us to run those commands on your System, and you remain responsible for your System and its data (section 4), including keeping your own backups. The assistant can be wrong; if a change causes a problem, the snapshot lets you put the System back as it was before. Our liability for it is as these Terms limit it elsewhere. It is free while in preview, with a monthly limit; we’ll show any price before you approve a task once it isn’t.
• Guardrails. Our AI agents only see and act on the account of the person they are helping, and only for that request. They cannot see your passwords, payment card details or private keys, and they do not access what is stored on your Systems unless you ask us to for a support request. They work within written instructions and limits we set, everything they do is logged, and they never claim or pretend to be human.
• No training on your data. Our AI agents do not learn from or train on your information. We do not use your chats, tickets or data to train AI models, and our AI provider processes them for us under a contract that does not allow it to use them to train its models.
• Your information. AI agents process what you write and the account and service details needed for your request. Our AI provider may process them outside Nigeria, with the safeguards the Nigeria Data Protection Act 2023 requires. We keep chats with our records (see section 10) to help you, to check the quality and safety of our answers, and to resolve disputes.
• Mistakes. AI agents can be wrong. As section 4 says, their answers are for information only; only a reply from our staff on a support ticket speaks for SCPL.
• Your choice. Using the live chat is optional: support tickets are always available and answered by our team.

23. Team members

23.1 Inviting people. You can invite people to work in your account. Each person gets a Role that says what they may see and do, and you can limit it to some Systems and to a period of time. An invitation is a link that works once, only for the email address it was made for, within 7 days. Team Members must turn on two-step sign-in before they can work in your account.

23.2 They act for you. Within their Role, a Team Member acts with your authority. We will treat what they do as done by you: for example placing and paying for orders, accepting these Terms at checkout, changing settings, restarting, resetting or deleting Systems, and opening or answering support tickets. We do not need to check whether you limited their authority in any other way. Any limit you want must be set in their Role, their Systems or their end date.

23.3 You are responsible for them. You are responsible for your Team Members’ acts and omissions as if they were your own, including charges they incur, breaches of these Terms or the Acceptable Use rules in section 6, and the indemnity in section 16. Invite only people you trust, give each the smallest Role that does their job, and remove people promptly when they no longer need access (for example when they leave your business).

23.4 What Team Members agree to. By accepting an invitation, a Team Member agrees to:

• these Terms, for their own use of the Services;
• act only within their Role and on the Account Holder’s instructions;
• keep their sign-in, two-step sign-in and any passwords, keys or settings files they see private;
• not try to get round their Role. Attempts are recorded and may lead to their access being suspended.

A Team Member keeps their own SCPL Cloud account. Joining someone else’s team doesn’t give the Account Holder access to it.

23.5 Roles and who can give them. Nobody can give a Role, or access to Systems, wider than their own. The Account Holder always keeps full control of the account and can’t be removed by a Team Member.

23.6 Removal and end dates. You can change a Team Member’s Role or remove them at any time, and anyone can leave a team. Access also ends by itself at its end date. When access ends, it stops straight away for anything they would do through SCPL Cloud. What they did before stays done: for example paid orders are not refunded (section 8), and deleted data can’t be brought back. We can’t take back what they have already seen or downloaded, such as System passwords, SSH keys, VPN settings files or data copied from your Systems. When someone leaves, change those passwords, keys and settings yourself.

23.7 The Activity record. We record team changes, and what Team Members do in the account, on the account’s Team page (Activity). The Account Holder, and Team Members whose Role includes seeing the team, can see it. These records are kept in the ordinary course of our business, and they are evidence of what was done and by whom unless shown to be wrong.

23.8 Suspending a Team Member, and disagreements. We may suspend or remove a Team Member’s access, without suspending your whole account, if we reasonably believe it is needed for security, to stop a breach of these Terms, or because the law or an authority requires it. We will tell the Account Holder unless the law stops us. Disagreements between an Account Holder and Team Members, or between the people behind a business account, are for them to settle; we are not a party to them. If people give us conflicting instructions about who controls a business account, we may pause team changes until we receive evidence we reasonably accept, such as Corporate Affairs Commission records, a board resolution or a court order. The account and its services keep running while paused.

23.9 Closing the account, or the Account Holder’s death or incapacity. When the account is closed or terminated, every Team Member’s access to it ends. Team Members don’t take over the account. If an individual Account Holder dies or loses capacity, we may give their personal representative access to the account (to keep or close services and to retrieve data) after we receive evidence we reasonably accept, such as a death certificate and a grant of probate or letters of administration. Until then the services continue to the end of their Billing Period and are then handled as section 13 describes. To avoid a gap, a business should make sure more than one trusted person can manage its account.

23.10 Personal information about Team Members. You decide who is in your team and what they can do. If your Team Members are your staff or contractors, you are responsible for telling them that you, and others in the team, can see their name, email, Role and what they do in the account. We handle each Team Member’s own sign-in and security information as our Privacy Policy describes.

24. Contact

Questions about these Terms, or about a suspected breach or security problem: contact SCPL Africa (headquarters: Awka, Anambra State, Nigeria) through our Help & contact page.