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Service Management

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IT Help Desk and Equipment Register

Staff requests, every computer and licence, and how IT work gets done. Runs on GLPI

Set up for you2–64 processors · up to 192 GB memoryStarter plan
  • GLPI 11 with its database set up
  • Tickets, SLAs and a self-service portal
  • Inventory of computers, licences and contracts
From₦7,000.00per month + VAT Ready in minutesNo charges for internet use

Always-On IT Help Desk and Equipment Register

Requests, equipment and IT work. Keeps working even if a datacentre fails: it runs in both of our Lagos datacentres, with your data saved in both, and we switch you to the other one. Runs on GLPI

Always on2–64 processors · up to 192 GB memory
  • Two systems in two Lagos datacentres
  • Disaster recovery site 34.7 km away
  • Database saved in both locations on every change
From₦82,518.00per month + VAT Ready in minutesNo charges for internet useChoose options

Always-On IT Service Desk and Map

A service desk, and a map of your IT. Keeps working even if a datacentre fails: it runs in both of our Lagos datacentres, with your data saved in both, and we switch you to the other one. Runs on iTop

Always on2–64 processors · up to 192 GB memory
  • Two systems in two Lagos datacentres
  • Disaster recovery site 34.7 km away
  • Database saved in both locations on every change
From₦82,518.00per month + VAT Ready in minutesNo charges for internet useChoose options

Always-On Help Desk

Requests become tickets with owners and deadlines. Keeps working even if a datacentre fails: it runs in both of our Lagos datacentres, with your data saved in both, and we switch you to the other one. Runs on osTicket

Always on2–64 processors · up to 192 GB memory
  • Two systems in two Lagos datacentres
  • Disaster recovery site 34.7 km away
  • Database saved in both locations on every change
From₦82,518.00per month + VAT Ready in minutesNo charges for internet useChoose options

Always-On Shared Support Inbox

One inbox, every reply recorded. Keeps working even if a datacentre fails: it runs in both of our Lagos datacentres, with your data saved in both, and we switch you to the other one. Runs on FreeScout

Always on2–64 processors · up to 192 GB memory
  • Two systems in two Lagos datacentres
  • Disaster recovery site 34.7 km away
  • Database saved in both locations on every change
From₦82,518.00per month + VAT Ready in minutesNo charges for internet useChoose options

Customer Help Desk

Email, chat and phone in one help desk; every conversation becomes a ticket with an owner. Runs on Zammad

Set up for you4–64 processors · up to 192 GB memory
  • Email, chat, phone, WhatsApp and Telegram in one inbox
  • Knowledge base and text modules
  • SLAs, escalations and reports
From₦78,919.00per month + VAT Ready in minutesNo charges for internet use

IT Service Desk and Map

A service desk, and a map of every system, device and contract and how they depend on each other. Runs on iTop

Set up for you2–64 processors · up to 192 GB memoryStarter plan
  • CMDB with impact analysis
  • ITIL user requests, incidents, problems and changes
  • Service catalogue and self-service portal
From₦7,000.00per month + VAT Ready in minutesNo charges for internet use

Service Desk for Large Teams

Ticketing and service processes for big teams and many departments. Runs on OTOBO

Set up for you4–64 processors · up to 192 GB memory
  • Ticketing by email and web, with queues and SLAs
  • Process management for automated workflows
  • Customer self-service portal
From₦78,919.00per month + VAT Ready in minutesNo charges for internet use

Help Desk

Requests become tickets with owners, deadlines and a record of every reply. Runs on osTicket

Set up for you1–64 processors · up to 192 GB memory
  • Tickets from email and a web form
  • Departments, help topics and staff roles
  • Canned replies and automatic customer updates
From₦21,645.00per month + VAT Ready in minutesNo charges for internet use

Equipment Register

Know who has every laptop, licence and accessory, and when it's due back. Runs on Snipe-IT

Set up for you1–64 processors · up to 192 GB memoryStarter plan
  • Assets, licences, accessories and consumables
  • Check-out and check-in to staff, with history
  • Warranties, depreciation and audit dates
From₦7,000.00per month + VAT Ready in minutesNo charges for internet use

Always-On Equipment Register

Who has every laptop and licence. Keeps working even if a datacentre fails: it runs in both of our Lagos datacentres, with your data saved in both, and we switch you to the other one. Runs on Snipe-IT

Always on2–64 processors · up to 192 GB memory
  • Two systems in two Lagos datacentres
  • Disaster recovery site 34.7 km away
  • Database saved in both locations on every change
From₦82,518.00per month + VAT Ready in minutesNo charges for internet useChoose options

Shared Support Inbox

One inbox for support emails, with every reply and who handled it. Runs on FreeScout

Set up for you1–64 processors · up to 192 GB memoryStarter plan
  • Shared inbox for your support email addresses
  • Assign conversations, add private notes
  • Saved replies and collision detection
From₦7,000.00per month + VAT Ready in minutesNo charges for internet use