IT Service Desk and Map | SCPL Cloud

About this item

What it’s used for

Keeping a configuration database of all your IT systems and running ITIL requests, incidents, problems and changes on top of it.

Why businesses choose it

A CMDB and ITIL suite with no licence fees
See what an outage affects before it happens
Built for service providers with many customers

What you get

iTop 3.2, the open-source ITSM and CMDB from Combodo. Record every system, application, network device and contract in a configuration management database, see how they depend on each other, and run ITIL processes on top: user requests, incidents, problems, changes, known errors and a service catalogue with a self-service portal. Installed with the ITIL modules and an admin account.

What's included

CMDB with impact analysis
ITIL user requests, incidents, problems and changes
Service catalogue and self-service portal
Known-error database
Installed with the ITIL modules, no demo data

Good for

IT teams following ITIL
Managed service providers with many customers
Mapping how systems depend on each other

Sizes and prices

Size	Specs	Per month
Starter	Starter	₦7,000.00
Standard	2 processors · 4 GB memory · 80 GB storage	₦39,690.00
Business	4 processors · 8 GB memory · 160 GB storage	₦75,780.00
Performance	8 processors · 16 GB memory · 320 GB storage	₦147,961.00
Enterprise	16 processors · 32 GB memory · 640 GB storage	₦292,321.00

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